Legal and compliance
Our Commitment to Governance and Transparency
At the Wealth Associates South Africa Group (WASA), good governance and transparency are central to how we do business. We are committed to protecting our clients’ information, managing conflicts responsibly, treating customers fairly, and ensuring access to information in line with applicable legislation. The policies below give practical effect to these commitments and form part of our broader framework to ensure integrity, accountability, and client confidence in everything we do.
Explains how we collect, use, store, and protect your personal information in line with applicable data protection legislation.
Explains how clients can lodge a complaint, how it will be handled, and our commitment to resolving concerns fairly, promptly, and transparently in line with regulatory requirements.
Treating Customers Fairly (TCF) Policy »
Outlines our commitment to ensuring that clients are treated fairly throughout the product life cycle, from advice and onboarding to after-sales service and complaints handling.
Conflict of Interest (COI) Policy »
Sets out how we identify, manage, and disclose actual or potential conflicts of interest to ensure advice and decisions remain objective and in your best interest.
PAIA Manual
Provides information on how to request access to records held by WASA in accordance with the Promotion of Access to Information Act. Legislation requires that each entity must have their own PAIA Manual, and although the below only applies to WASA as holdings company, the PAIA Manuals for all other group entities are available on request.